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Wine Shipping FAQs

We hope you find the following FAQs helpful.  Please don't hesitate to call (315.536.3147) or email us at info@KeukaSpringWinery.com with any question or comment about our Wine Shipping program. 

  1. To which states can you ship your wines?
  2. How much do you charge to ship your wine?
  3. Can we buy several different wines and still qualify for the lower shipping charges?
  4. Who delivers the wine, and on what days?
  5. What can I do if you can't ship to my state?
  6. Please explain the Adult Signature requirement for wine.
  7. How quickly do you process and ship wine orders placed on your website?
  8. I am a member of the Vista Wine Club, but the discount in my Cart doesn't appear correct.
  9. Why do you charge sales tax? My state doesn't have a sales tax.
  10. Why are you unable to ship to other states?
  11. Why do I need to provide my date of birth?
  12. Do wine bottles ever break during shipment?
  13. Roughly how long do wine shipments take in transit?
  14. When will my order be delivered?
  15. Can my wine be affected by extreme temperatures during shipment?
  16. Can I place my order now, but have you ship it on a future date?
  17. Could I place an order on the website, but pick it up at your winery (instead of having it shipped)?
  18. Why was my credit card declined? I know there's nothing wrong with it.
  19. Do you export your wines?
  20. Do you ship any of the items from your Gift Shop?

To which states can you ship your wines?

We are licensed to ship our wines to individuals at any address (residence or workplace) in:

California
Colorado
Dist. of Columbia
Florida
Minnesota
Missouri
New York State
Ohio

Pennsylvania

 

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How much do you charge to ship your wine?

The more wine you purchase, the more we are able to discount the shipping price, so you pay less shipping!

UPS Ground Service

Region State


Total
Shipping
Cost for
1-5 
Bottles 
(mix or match)


Total
Shipping
Cost for
6-11 
Bottles
 
(mix or match)

Total
Shipping
Cost for
12 
Bottles 

(mix or match)
Each bottle
after the 12th
East of the Mississippi 


New York
 Pennsylvania  
Ohio
Florida
Dist. of Col.

14.95 12.95 9.95 0.70
West of the Mississippi


California
Colorado
Minnesota
Missouri

19.95 17.95 14.95 1.10

 

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Can we buy several different wines and still qualify for the lower shipping charges?

Yes!  You may mix different wines in your purchase and buy any quantity of each you wish.  The total number of bottles determines the shipping charge. 

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Who delivers the wine, and on what days?

We ship our wines by UPS Ground service.  They normally deliver Monday-Friday.  We will confirm your order with an email that has a UPS tracking number and expected delivery day.

Please contact us prior to ordering if you would like:

  • Delivery on Saturday
  • Express delivery (i.e. by air rather than ground). 

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What can I do if you can't ship to my state?

Many of our customers in this situation choose to have our wine shipped to an adult relative, friend or workmate in a neighboring state where we can legally ship. For example:

  • New Jersey residents have it shipped to a point in Pennsylvania or the greater New York City region.
  • Maryland and Virginia residents ship to a point in DC or Pennsylvania.

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Please explain the Adult Signature requirement for wine.

All states (and DC) require that deliveries of wine be signed for by a person at least 21 years of age.

There are 3 strategies that customers who are not usually at home during the day use to ensure receipt of a wine delivery:

  1. They have the wine shipped to themselves at their workplace.
  2. They have the wine shipping to a trusted neighbor or friend who will be available to sign at the time of delivery.
  3. Customers who work Monday through Friday can opt for a Saturday delivery.  Please call us at 315.536.3147 if interested in this service. 

If no adult is available to sign and accept the wine at the delivery address, the driver will leave a note and return the following business day.  On the 3rd attempt, the package will be returned to and held for pick-up at the area UPS depot.  If the package is not picked up at the depot, after a certain amount of time, it is returned to us, the cost of which we regrettably have to pass on to the purchaser.

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How quickly do you process and ship wine orders placed on your website?

Orders received by Noon are shipped the next business day.  Please call us at 315.536.3147 with any interest in expedited shipment. 

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I am a member of the Vista Wine Club, but the discount in my Cart doesn't appear correct.

So sorry!  We have two options.  Feel free to:

  • Notify us by inserting a comment in the Order Notes box during check-out, and complete your order as is.  We will credit your account for the difference, or
  • Send a note to info@KeukaSpringWinery.com.  We'll correct the discount setting in your account, notify you, and you can proceed to submit the order.

Thank you.

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Why do you charge sales tax? My state doesn't have a sales tax.

Taxation in the wine world is crazy.  Some states do not have a general sales tax, but nevertheless require wineries to remit a "special liquor tax" for each shipment.  Almost all states levy an excise tax on wineries for wine shipped to their residents, but it's our policy not to pass that cost on to our customers.

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Why are you unable to ship to other states?

We are actively adding states to our roster of shipping destinations.

Forty-three out of 50 states require a winery to apply for a license from their state liquor authorities.  Each has its unique requirements.  Some have very expensive licensing fees (e.g. Connecticut, Nebraska, New Jersey).  Others have special restrictions (e.g. purchaser must be physically present at winery).

Four states prohibit the shipping of wine directly from winery to the consumer (Alabama, Kentucky, Mississippi and Utah).       

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Why do I need to provide my date of birth?

All states to which we ship require us to verify that the purchaser is indeed of legal age, i.e. 21 years or older.

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Do wine bottles ever break during shipment?

We use special heavy-duty cartons designed for the wine industry and certified by UPS.  When the rare breakage does occur,  we promptly contact the customer to arrange the appropriate replacement wine or credit.

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Roughly how long do wine shipments take in transit?

The transit times quoted by UPS Ground service -- i.e. the time from pick-up at our winery to delivery at the destination -- are as follows. 

Destination


Approximate
UPS Ground
Transit Time 
(business days)

California 5
Colorado 4-5
Dist. of Columbia 2
Florida 3-4
Minnesota 3-4
Missouri 3
New York 1-2
Ohio 2
Pennsylvania 1-2

Please note that several factors can extend this transit time: extremely remote addresses, unforeseen weather issues, invalid delivery address information, and unavailability of an adult to sign for the package.

Please call us with any request for Express service (i.e. by air rather than ground).    

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When will my order be delivered?

You will receive an email with a link to UPS's tracking information, which includes the anticipated delivery date/time.

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Can my wine be affected by extreme temperatures during shipment?

The temperature of most liquids, including wine, tends to change more slowly than that of its surrounding air.  In the process of shipment, wine is rarely exposed long enough to extremely cold or hot air to cause its temperature to plunge or spike to a damaging level.

We do recommend to customers particularly concerned about this possibility:

  • Have your wine shipped to a business with A/C or heat, and with an adult to sign for it 
  • Consider using an air service (e.g. UPS 3-Day Air) for longer distances

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Can I place my order now, but have you ship it on a future date?

Absolutely!  Just complete the box ....

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Could I place an order on the website, but pick it up at your winery (instead of having it shipped)?

Yes.  In the check-out process for your Shopping Cart, you will be given that option.

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Why was my credit card declined? I know there's nothing wrong with it.

We're sorry for the inconvenience.  We recommend:

  • Double-checking the card number and expiration date.
  • Double-checking the billing address. Please enter it exactly as it appears on your credit card statement.
  • Trying again in an hour or so.  Software updates by our website host can momentarily inactivate the processing of orders.
  • Trying another credit card.

 

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Do you export your wines?

We do not currently export our wines outside the United States.  But we can dream!

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Do you ship any of the items from your Gift Shop?

We're sorry, we do not currently ship any items other than wine.

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