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Wine Shipping FAQs

We hope you find the following FAQs helpful.  Please don't hesitate to call (315.536.3147) or email us at info@KeukaSpringWinery.com with any question or comment about our Wine Shipping program. 

  1. Can we buy several different wines to qualify for a discount, or must all the bottles be of the same wine?
  2. Who delivers the wine, and on what days?
  3. What can I do if you can't ship to my state?
  4. Please explain the Adult Signature requirement for wine.
  5. How quickly do you process and ship wine orders placed on your website?
  6. I am a member of the Vista Wine Club, but the discount in my Cart doesn't appear correct.
  7. Why do you charge sales tax? My state doesn't have a sales tax.
  8. I may already have created an account on your website, but I don't have a record of my Username/Password. What should I do?
  9. Why are you unable to ship to other states?
  10. Why do I need to provide my date of birth?
  11. Do wine bottles ever break during shipment?
  12. When will my order be delivered?
  13. Can my wine be affected by extreme temperatures during shipment?
  14. Can I place my order now, but have you ship it on a future date?
  15. Could I place an order on the website, but pick it up at your winery (instead of having it shipped)?
  16. Why was my credit card declined? I know there's nothing wrong with it.
  17. Do you export your wines?
  18. Do you ship any of the items from your Gift Shop?

Can we buy several different wines to qualify for a discount, or must all the bottles be of the same wine?

You may purchase any mixture of wines.  The total number of bottles (all types of wine combined) determines your discounts on shipping and wine prices.  The higher the number of bottles, the higher the discounts! 

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Who delivers the wine, and on what days?

We ship our wines by UPS Ground service.  They normally deliver Monday-Friday.  We will confirm your order with an email that has a UPS tracking number and expected delivery day.

Please contact us prior to ordering if you would like:

  • Delivery on Saturday
  • Express delivery (i.e. by air rather than ground). 

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What can I do if you can't ship to my state?

Many of our customers in this situation choose to have our wine shipped to an adult relative, friend or workmate in a neighboring state where we can legally ship. For example:

  • New Jersey residents have it shipped to a point in Pennsylvania or the greater New York City region.
  • Maryland residents ship to a point in DC or Pennsylvania.

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Please explain the Adult Signature requirement for wine.

All states (and DC) require that deliveries of wine be signed for by a person at least 21 years of age.

There are 3 strategies that customers who are not usually at home during the day use to ensure receipt of a wine delivery:

  1. They have the wine shipped to themselves at their workplace.
  2. They have the wine shipping to a trusted neighbor or friend who will be available to sign at the time of delivery.
  3. Customers who work Monday through Friday can opt for a Saturday delivery.  Please call us at 315.536.3147 if interested in this service.
  4. Have the wine shipped in care of a nearby UPS Store.  They can hold the package for you for a limited time. 

If no adult is available to sign and accept the wine at the delivery address, the driver will leave a note and return the following business day.  On the 3rd attempt, the package will be returned to and held for pick-up at the area UPS depot.  If the package is not picked up at the depot, after a certain amount of time, it is returned to us, the cost of which we regrettably have to pass on to the purchaser.

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How quickly do you process and ship wine orders placed on your website?

We ship orders within 2 business days of receipt.  Please call us at 315.536.3147 with any interest in expedited shipment. 

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I am a member of the Vista Wine Club, but the discount in my Cart doesn't appear correct.

So sorry!  We have two options.  Feel free to:

  • Notify us by inserting a comment in the Order Notes box during check-out, and complete your order as is.  We will refund you for the difference, or
  • Send a note to info@KeukaSpringWinery.com.  We'll correct the discount setting in your account, notify you, and you can proceed to submit the order.

Thank you.

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Why do you charge sales tax? My state doesn't have a sales tax.

Taxation in the wine world is crazy.  Some states do not have a general sales tax, but nevertheless require wineries to remit a "special liquor tax" for each shipment.  Almost all states levy an excise tax for wine shipped to their residents, but it's our policy to cover that cost ourselves and not pass it on to our customers.

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I may already have created an account on your website, but I don't have a record of my Username/Password. What should I do?

Feel free to create a new account and complete your order.  We regularly check for duplicate accounts and merge the older account into the new account while preserving your order history.

OR

Call us anytime, at 315.536.3147.  If we are not open or unable to answer, please leave a detailed message, including how/when to call you back.  

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Why are you unable to ship to other states?

We are actively adding states to our roster of shipping destinations.

Forty-three out of 50 states require a winery to apply for a license from their state liquor authorities.  Each has its unique requirements.  Some have very expensive licensing fees (e.g. Connecticut, Nebraska, New Jersey) or other constraints.

Four states totally prohibit the shipping of wine directly from winery to the consumer (Alabama, Kentucky, Mississippi and Utah).       

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Why do I need to provide my date of birth?

All states legally require wineries to verify that the purchaser is of legal age, i.e. 21 years or older.

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Do wine bottles ever break during shipment?

We use special heavy-duty cartons designed for the wine industry and certified by UPS.  When the rare breakage does occur,  we promptly contact the customer to arrange the appropriate replacement wine or credit.

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When will my order be delivered?

You will receive an email with a link to UPS's tracking information, which includes the anticipated delivery date/time.

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Can my wine be affected by extreme temperatures during shipment?

The temperature of most liquids, including wine, tends to change more slowly than that of its surrounding air.  In the process of shipment, wine is rarely exposed long enough to extremely cold or hot air to cause its temperature to plunge or spike to a damaging level.

We do recommend to customers particularly concerned about this possibility:

  • Have your wine shipped to a business with A/C or heat, and with an adult to sign for it 
  • Consider using an air service (e.g. UPS 3-Day Air) for longer distances

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Can I place my order now, but have you ship it on a future date?

Absolutely!  Just complete the box ....

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Could I place an order on the website, but pick it up at your winery (instead of having it shipped)?

Yes.  In the check-out process for your Shopping Cart, you will be given that option.

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Why was my credit card declined? I know there's nothing wrong with it.

We're sorry for the inconvenience.  We recommend:

  • Double-checking the card number and expiration date.
  • Double-checking the billing address. Please enter it exactly as it appears on your credit card statement.
  • Trying again in an hour or so.  Software updates by our website host can momentarily inactivate the processing of orders.
  • Trying another credit card.

 

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Do you export your wines?

We do not currently export our wines outside the United States.  But we can dream!

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Do you ship any of the items from your Gift Shop?

We're sorry, we do not currently ship any items other than wine.

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